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PACKLIFE SA DE CV, with fiscal address at Hernán Cortés 6831 Int B, Col. Miguel de la Madrid Hurtado, Zapopan, Jalisco, CP 45239, hereby informs you of the purchase policies as part of the services for our customers. By favoring us with your purchase, it means you have read, understood, and fully accepted the purchase policy information used on our website for product sales under the domain, which was last updated on October 25, 2023.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases, and the general Shopify application on a secure server behind a firewall.

PACKLIFE SA DE CV reserves the right to change, modify, add, or delete part of these terms and conditions of use at any time. The changes will be effective when published on the site Please periodically review updates to these terms and conditions of use, as you will need to accept the changes to continue accessing the platform and purchasing our products.

You can make your purchase online through our online store PACKLIFE, 24 hours a day, 365 days a year.

We have customer service hours from 08:00 to 18:00 Monday to Friday.


PACKLIFE SA DE CV is the sole and absolute owner of this site. All intellectual property rights of this portal, including the logo, trademarks, screens, trade names, and material, belong to PACKLIFE SA DE CV. Likewise, the trademarks of various products offered in promotions and other offers are the sole property of the representing brands. Reproducing, copying, distributing, transforming, or modifying the content of this site is prohibited. The access to this site is voluntary, and its use attributes the user the status of User.


The content offered on our site is reserved and intended only for an audience over 18 years of age. It is the responsibility of parents or guardians to supervise the conduct of minors accessing the site.

PACKLIFE SA DE CV may cancel or restrict your account if misuse of the site and the services offered is detected, including but not limited to:

  • The use of automated mechanisms or similar technology aimed at extracting, obtaining, or collecting, directly or indirectly, any information contained on the site.
  • Copying, imitating, replicating for use on mirror servers, reproducing, distributing, publishing, downloading, displaying, or transmitting any content from the site (including trademarks) in any form or by any means. This restriction includes, but is not limited to, electronic, mechanical, photocopying, recording, or any other medium.
  • Accessing data not intended for the user or logging into a server or account the user is not authorized to access.
  • Attempting to interfere with the service to any user, host, or network, including, without limitation, by sending viruses to the site, overloading, flooding, spamming, mail bombing, or crashing.
  • Attempting or engaging in fraudulent activities, including identity forgery or payment methods.


PACKLIFE will collect and process your personal information to provide you with excellent service and facilitate quick and secure transactions. For more information, please review our Privacy Notice.


The prices of our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We will not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.


The products advertised on are as accurate and close to their characteristics as possible. In case of any manufacturing error by PACKLIFE products or authorized brand manufacturers, in which the item has a feature different from the one advertised, you can return it with its original packaging and original accessories within the specified return period in the Returns and Refunds policy.

It is the user's responsibility to read the full description of our products and view the photographs before confirming a purchase. While we take care to display accurate colors on our site, we cannot guarantee that they will appear the same on different devices.

Our recommendation is for the user to review the purchase terms before completing it to ensure awareness of the terms, conditions, and restrictions that may apply to each product.

If any inconsistency or errors occur when publishing prices on the portal, you will be informed of the situation. You can then confirm whether you still want to purchase the product or cancel the order and receive a refund. If you have not completed your purchase, changes in price and availability will be notified when entering the shopping cart.

The published prices are net amounts in Mexican pesos and do not include shipping costs, handling charges, taxes and/or duties, or special packaging requirements for exports. Customers claiming tax or duty exemption are responsible for providing PACKLIFE with the necessary documentation at the time of purchase, or taxes will be added to their order.


Once processed, our orders have a delivery time of 4 to 7 days, depending on the delivery area.

If, due to any situation, the times change, PACKLIFE will contact you via email and/or phone to inform you of the updated status of your shipment.

In the event of a natural or social disaster, bad weather, or political problems limiting the delivery of your purchase, the shipping period could extend up to 30 business days, and you will be notified.


PACKLIFE offers the option to pick up at one of our 3 branches within the hours of 8:30 am to 5:30 pm by appointment, once confirmed that your order is ready for collection at our address.

  • ZAPOPAN – Hernán Cortes #6831, int. B, Miguel de la Madrid, Hurtado, Zapopan, Jal. C.P. 45239, Tel. 33 1931 5309
  • NAUCALPAN - Calzada de las Armas 7, Fracc. Industrial Alce Blanco, Naucalpan de Juárez, C.P. 53370, Tel. 55 8796 0060
  • SAN NICOLAS - Av. de la Juventud 350, República mexicana, Área Cuauhtémoc, San Nicolás de los Garza, N.L., C.P. 66450, Tel. 81 3651 1147

To ensure security, the product delivery will follow these guidelines:

  • Place an online order, selecting the branch for pickup.
  • You will be notified by email when your order is ready for collection.
  • Collect at the store from 9:00 am to 5:30 pm, Monday to Friday, providing a valid photo ID and the order number.
  • The pickup order will be held at the branch for a maximum of 3 natural days from the email notification that your order is ready for collection.


The user has 30 days to request a warranty for any of our products, applicable only for manufacturing defects. To do so, contact us via email at or call +52 3323391789, explaining the reasons for the product failure. Photographic or video evidence, order number or invoice, and full name are required.

Warranty Restrictions:

  • If the product shows alterations due to misuse.
  • It must be sent in its original packaging with all accessories.
  • The company will provide the shipping guide, and the user has 5 business days to ship the product.


PACKLIFE offers a 30-day period after receiving your purchase to return the item(s), receiving a full refund of the amount paid. It is essential to keep the original packaging and ensure it is in the conditions mentioned in our Returns Policy. Also, review the money return period according to the payment method to generate your refund.


Your order starts processing immediately after the purchase is approved by the assigned payment method. Once the order is confirmed by our system, it cannot be canceled and must be processed as a return. To request a return for your order, contact us through our store chat or call our customer service number, providing your order number. In case of a partial cancellation, provide details of the items to cancel.

It is important to remember that in cases of "packages," "combos," or "bundles," we may replace some items but cannot process partial refunds. The refund will be made using the same payment method as your order and will be carried out within 3 to 4 business days once the cancellation is accepted. If you are unable to inspect the product at the time of delivery and later find defects, contact our chat within 24 hours of product delivery.


If the User agreed to receive advertising, promotions, services, offers, and interesting notes from PACKLIFE SA DE CV via email, they can express their desire to stop receiving it by email to,, or. Users can also exercise their rights of access, rectification, cancellation, and opposition to their personal data.


The Client agrees to receive Cookies transmitted by the servers of PACKLIFE SA DE CV. "Cookie" means a data file stored on the User's computer's hard drive when they access the Portal. Cookies may contain information such as the User's identification or information to track the pages they have visited. A Cookie cannot read data or information from the User's hard drive or read Cookies created by other sites and/or pages.