Frequently Asked Questions
Help or questions with my purchase
Help or questions with my purchase
At Packlife we are ready to support you throughout the entire purchasing process. If you have any questions, you can contact us by
Call or WhatsApp to customer service at: 33 2353 9841, 33-2339 1789
Email: distdigital@packlife.mx and distdigital2@packlife.mx
Billing
How do I invoice my purchase?
How do I invoice my purchase?
When making your purchase Packlife processes your order and during this process you will receive an email requesting the following tax information
- RFC.
- Company name natural person full name or legal entity without including abbreviations of its company name.
- Postal Code.
- Fiscal Regime.
- Use of CDFI.
- Way to pay.
- To avoid any errors, you can include your proof of tax status.
- Email.
Upon receiving your information, we will process your invoice and send it to your email as soon as possible within 24 to 48 hours once we receive your purchase and validate that everything arrived in order.
How do I recover my invoice?
How do I recover my invoice?
Send an email to distdigital@packlife.mx requesting the sending of your invoice, indicating your purchase order number.
How to request a correction of my invoice.
How to request a correction of my invoice.
Send an email to distdigital@packlife.mx requesting the correction of your invoice, attaching the correct information. If the error was made by our team, there will be no additional charge.
How long do I have to invoice my purchase?
How long do I have to invoice my purchase?
Within the month in which your purchase was made and you received your product, otherwise the order will be invoiced to the General Public with generic tax data.
If you made your purchase at the end of the month and you have not yet received it, you will have the opportunity to generate it until you physically receive it.
Changes and Shipping
How do I request an exchange for a product that I purchased online and it has already been delivered to me.
How do I request an exchange for a product that I purchased online and it has already been delivered to me.
If the product is in the same delivery conditions (original packaging, without damage and complete accessories), contact us by phone or email indicating your purchase order. We invite you to review our exchange and return policy.
How much time do I have to request a change?
How much time do I have to request a change?
A maximum of 30 calendar days from receiving your purchase, and the exchange process will depend on the state of the product and the return transfer and new shipment.
If I return a product they give me a full refund of my purchase.
If I return a product they give me a full refund of my purchase.
Yes, only a full refund is made for the product, it does not include shipping costs.
How long does it take to refund my purchase?
How long does it take to refund my purchase?
Reimbursement by Packlife can be made between 7 and 30 calendar days. This will depend on the times of each platform or bank, the time for you to have your money back may vary.
How much does shipping my purchase cost?
How much does shipping my purchase cost?
The shipping cost will depend on the weight of the product and the distance. The cost will appear in your shopping cart calculated at the address you register for delivery or you can make a minimum purchase of $1,299 pesos and get free shipping.
